Gluesys engineers will keep in check your storage infrastructure for potential threats through diagnosis, maintenance, and error logs, thereby maintaining the infrastructure in a serviceable condition.
Our corrective maintenance service will be carried out depending on the severity, service level, and geographical location. It will be delivered when the system is brought to a full stop or during the period when it is least affected.
Analyze your business type and current IT environment to guide you through to a successful storage implementation that meets your future needs and business growth.
Plan for upgrade and replacement to keep mission-critical, in-operation devices at its most advanced state to secure reliability and stability for your organization to meet their ROI.
Basic | Advanced | |
Service | Remote sessions, E-mail, Phone | |
Availability |
|
|
Receipt of inquiry(+ follow up call) | 8 hours | 4 hours |
Troubleshooting guidelines | 48 hours | 24 hours |
Regular software updates | YES | YES (remote update support) |
Direct consultancy | - | YES |
Remote customization support | - | YES |
Remote support and troubleshooting | - | YES |
Severity Levels | Basic | Advanced | |
1 |
|
8 hours | 4 hours |
2 |
|
12 hours | 8 hours |
3 |
|
Two business days | Next business day |
4 |
|
One week | Three business days |